Setting Up Reservations

Configure your reservation system to match how your restaurant operates.

Step 1: Enable Reservations

1. Go to Settings in your dashboard
2. Find the Reservations section
3. Toggle reservations on

Step 2: Configure Hours

1. Set your reservation availability hours
2. Choose booking window (how far in advance)
3. Set maximum party size
4. Configure minimum notice time (e.g., 2 hours before)

Step 3: Set Table Layout

1. Define your tables (number, size, location)
2. Assign table capacities (e.g., table 4 seats 2-4 people)
3. Group tables by zone (patio, bar, main dining)
4. Allow table combining for larger parties

Step 4: Customize Booking Flow

1. Choose what information to collect from customers
2. Set confirmation message
3. Configure reminders and notifications
4. Add special request fields

Step 5: Set a Booking Hold Policy (Deposits)

You can require a hold on bookings to reduce no-shows. The Booking hold policy in reservation settings gives you three options:

Policy	Description
No hold	No deposit or card hold is collected
Deposit	A cash/mobile-money deposit makes the booking worth collecting on a no-show
Card hold	A card hold is stored but not yet charged

When a deposit or card hold is enabled you can configure:

• Hold amount — the amount required per booking.
• Per cover — multiply the hold amount by the party size instead of charging a flat amount.
• Apply only for parties of at least — only require the hold for larger parties (leave blank to apply to everyone).
• Deposit refundable up to (hours before) — reservations cancelled within this window forfeit the deposit.
• No-show fee — the amount collected if the party doesn't show.

Deposits and holds appear on each booking as Deposit due, Deposit paid, or Deposit forfeited/refunded, with a reference code when one was recorded.

Screenshot Placeholder: Reservation settings page in dashboard

Related Documentation

• Reservations Overview
• Manage Reservations
• Scheduled Orders
• POS Floor Mode