FAQ
Questions before you start.
Quick answers about getting started, pricing, menus, ordering, POS, and security. If something is missing, reach out and we will help.
Getting Started
Sign up for free, then use the menu builder to add categories, items, prices, and images. The system walks you through each step, and you can publish as soon as your menu is ready.
No. Menuraq is designed for food business owners and managers. If you can use a smartphone, you can build and manage your menu, orders, and team from the dashboard.
Most food businesses are live within a day. You can start with a basic menu and add features like POS, loyalty, and analytics as you grow.
Yes. Menuraq offers a free tier so you can build your menu, test the guest experience, and explore the dashboard before any payment.
Pricing & Billing
Menuraq charges per branch, per month. Plans start at $29/month and include the features your branch needs. You can compare plans on the pricing page.
Yes. The free plan lets you create a live menu and QR code with basic features. Upgrade when you need POS, team management, loyalty, or analytics.
Yes. Upgrade, downgrade, or cancel your plan at any time from the billing settings. Changes take effect on your next billing cycle.
Annual billing is available on the Pro and Business plans with a discount. Select annual billing when choosing your plan.
Menuraq accepts major credit and debit cards through Paystack. Payment processing is secure and PCI-compliant.
Menus & Ordering
POS & Kitchen
Yes. The POS module supports counter checkout, floor service, and kitchen display workflows. It connects directly to your menu and order data.
Yes. The POS interface is optimized for tablets and touch screens. Use it for counter checkout, table service, or kitchen order management.
Yes. Orders from QR, POS, and online channels can route to kitchen display stations. Each station sees only the orders assigned to it.
Yes. Owners set roles and permissions for each team member. Staff see only the surfaces and actions their role allows.
Account & Security
Click "Forgot password" on the sign-in page, enter your email, and follow the link we send you. If you have two-factor enabled, you will also need your authenticator code.
Yes. Two-factor authentication is available for all accounts and recommended for owner and admin roles.
Only team members with the right role and permissions can access your data. Menuraq does not share your business information with third parties. See our Privacy Policy for details.
Yes. You can export your menu, order history, and customer data from the dashboard settings at any time.
Yes. Menuraq runs on Supabase with automatic backups, encryption at rest, and point-in-time recovery.
Support & Technical
Visit our Contact page or email support@menuraq.com. We respond to support requests within one business day.
Menuraq has offline capabilities for essential POS functions. When the connection is restored, orders and changes sync automatically.
Menuraq works on modern browsers including Chrome, Safari, Firefox, and Edge. The dashboard and POS are optimized for desktop and tablet screens.
Yes. Menuraq provides step-by-step guides in the Help Center, and our support team can walk you through setup if needed.
Check our Twitter account @menuraq_app for service updates. For urgent issues, email support@menuraq.com.
Still have questions?
Our team can help with setup, pricing, or anything else about Menuraq.