FAQ
Questions before you start.
Quick answers about getting started, pricing, menus, ordering, POS, and security. If something is missing, reach out and we will help.
Getting Started
Sign up for free, then use the menu builder to add categories, items, prices, and images. The system walks you through each step, and you can publish as soon as your menu is ready.
No. Menuraq is designed for food business owners and managers. If you can use a smartphone, you can build and manage your menu, orders, and team from the dashboard.
Setup time depends on the size of your menu, branch setup, and the workflows you want to use. You can start with one branch and add more tools when you are ready.
Yes. Menuraq offers a free tier so you can build your menu, test the guest experience, and explore the dashboard before any payment.
Pricing & Billing
Paid plans are priced per branch, and the amount shown depends on the currency and plan available to your business. Visit the pricing page to see current prices and included features.
Yes. The free plan lets you create a live menu and QR code with basic features. Upgrade when you need POS, team management, loyalty, or analytics.
Plan changes are managed from billing settings. The timing and effect of a change are shown during that flow; check the terms on your account before confirming.
Some plans support annual billing. The pricing page shows the available billing interval and total before you choose a plan.
Available payment methods depend on your country and the options enabled for your account. Review the methods and amount shown in the billing checkout before you pay.
Menus & Ordering
POS & Kitchen
Yes. POS workflows include counter checkout, floor service, and kitchen displays where the branch setup, plan, and team access allow them. They use the branch menu and order data.
Menuraq POS can run in a tablet browser for supported counter or floor workflows. Check device, printer, and branch requirements before rollout.
Configured orders can route to kitchen display stations. Station routing follows the branch setup, and each station receives the work assigned to it.
Yes. Owners set roles and permissions for each team member. Staff see only the surfaces and actions their role allows.
Account & Security
Click "Forgot password" on the sign-in page, enter your email, and follow the link we send you. If you have two-factor enabled, you will also need your authenticator code.
Yes. Two-factor authentication is available for all accounts and recommended for owner and admin roles.
Access to workspace information is controlled by account roles and permissions. Menuraq also uses service providers to operate the platform; see the Privacy Policy for how information is handled.
Menu import and export tools are available. Options for other records depend on the data type; contact support or submit a privacy request for help with personal data.
Menuraq uses managed infrastructure and access controls to operate the service. For details about data handling and retention, read the Privacy Policy and contact us with a specific question.
Support & Technical
Visit the Contact page or email support@menuraq.com. Include your business name and a short description of the issue so we can route your request.
Offline behavior depends on the device, setup, and workflow. Check the product guidance for your POS configuration before relying on a workflow without an internet connection.
Menuraq works on modern browsers including Chrome, Safari, Firefox, and Edge. The dashboard and POS are optimized for desktop and tablet screens.
The Help Center includes product guidance. For setup questions that are not covered there, contact the support team.
For a service or account issue, contact support@menuraq.com with the affected business and a description of what you see.
Still have questions?
Our team can help with setup, pricing, or anything else about Menuraq.