Customer data restaurants may collect
Restaurants using Menuraq may collect customer names, contact details, table or pickup information, order contents, payment status, receipt records, delivery notes, and booking details.
Why customer data is used
Customer data is used to complete orders, provide receipts, manage bookings, support refunds, answer service requests, prevent abuse, and improve restaurant operations.
Loyalty, wallet, and customer accounts
If a customer joins loyalty or uses customer-account features, Menuraq may process profile, wallet, rewards, order history, passkey, and notification preference data.
Feedback and service requests
Feedback, ratings, comments, and service requests may be shared with the restaurant team so they can respond, improve service, and understand guest experience trends.
AI assistant interactions
If you chat with the AI assistant on a restaurant menu, your messages are processed by third-party AI providers to generate responses. Free-tier AI providers may retain prompts to improve their models, so Menuraq restricts them to non-identifying operational and catalogue data. Identifying personal data (names, phones, emails, addresses) is never sent to free-tier providers; it is only processed by providers with a data-processing agreement. AI responses are generated automatically and may contain errors. You should verify AI-provided information, especially anything affecting an order, before relying on it.
Customer choices
Customers can avoid optional account features, decline optional cookies, unsubscribe from marketing where available, and contact the restaurant or Menuraq for supported privacy requests.
Security and retention
Menuraq uses access controls, session protections, and database safeguards. Retention depends on account status, restaurant needs, fraud prevention, tax records, and legal requirements.