Privacy Policy
Last updated: September 3, 2026 · Document ID: MENURAQ-LEGAL-PRIV-v2
1. Data We Collect
We collect account profile information, business records, branch and menu content, billing metadata, support messages, customer order information, loyalty records, feedback, and product analytics required to run Menuraq services.
2. Why We Process Data
Your data is processed to authenticate users, enforce plan access, power dashboard workflows, generate menu output, support analytics, and keep platform operations reliable and secure.
3. Customer and Consent Data
When guests place orders, save customer profiles, submit feedback, join loyalty, accept cookies, or agree to marketing, Menuraq stores the minimum consent and transaction records needed to provide the service and prove the action was authorized.
4. Team and Access Data
For workspaces using team features, we process role assignments, invite records, and audit events to enforce permissions and accountability across actions performed by team members.
5. AI-Assisted Features and Data Processing
Menuraq offers AI-assisted features such as menu enrichment, document extraction, import mapping, and the guest assistant. These features send prompts and relevant business or catalogue data to third-party AI providers (OpenCode Zen, Groq, OpenRouter, and HuggingFace) to generate responses. The guest assistant uses only Groq, OpenRouter, and HuggingFace; OpenCode Zen is used for merchant-side features only. Free-tier AI providers may retain prompts to improve their models, so Menuraq restricts them to non-identifying operational and catalogue data only. Identifying personal data (names, phones, emails, addresses) is never sent to free-tier providers; it is only processed by providers with a data-processing agreement (currently Groq). AI outputs are generated automatically and may contain errors; you should review AI-generated content before publishing.
6. Data Storage and Processors
Data is stored and processed using trusted infrastructure providers required for authentication, database operations, storage, and payment handling, under contractual and technical safeguards. AI-assisted features additionally rely on the AI providers listed above.
7. Security and Retention
Menuraq applies encryption in transit, access controls, row-level security policies, and event monitoring. Retention windows depend on data type and legal or operational requirements.
8. Your Rights and Controls
Business owners can update profile and business data in-app, manage team access, export or delete supported account data, and request account-level data actions by contacting support.