1. Subscription Refunds
Subscription payments are generally non-refundable once the billing period has started. If you cancel a subscription, access continues until the end of the current billing period. Menuraq may issue refunds or credits at its discretion for service disruptions caused by platform-side issues.
2. Order Payment Refunds
Customer orders placed through Menuraq-powered menus are subject to the restaurant's own refund and cancellation policies. Menuraq facilitates payment processing but does not control individual restaurant refund decisions. Customers should contact the restaurant directly for order-related refund requests.
3. Gift Card Refunds
Gift card purchases are non-refundable once the card has been delivered to the recipient. If a gift card was purchased in error and has not been redeemed, the original purchaser may contact support to request a refund within 14 days of purchase.
4. Billing Errors
If you believe you were charged incorrectly due to a billing error, contact support@menuraq.com within 30 days of the charge. Menuraq will investigate and correct any verified billing errors, including duplicate charges or incorrect plan amounts.
5. Trial Period
Free trial access does not require payment information. If a trial converts to a paid plan, you may cancel within the first 14 days of the first paid billing cycle for a full refund of that initial charge, provided no more than one branch has been actively used.
6. How to Request a Refund
Refund requests should be sent to support@menuraq.com with your workspace name, the charge date, the amount, and the reason. Approved refunds are processed to the original payment method within 5-10 business days. Chargebacks filed without contacting support may result in account suspension.