Ordering Flow

This guide walks through the complete customer ordering experience, from adding items to placing an order.

Step 1: Select Order Type

Before adding items, customers choose their order type using the mode selector in the menu header:

Mode	Description
Menu	Browse only, no ordering
Dine-in	Eat at the restaurant , requires table/seat/zone selection
Pickup	Order ahead and collect in-store
Delivery	Order for delivery
Scheduled	Pre-order for a future date/time (see Scheduled Ordering)

Some modes may be disabled depending on the branch's operating configuration and current open/closed status.

Step 2: Add Items to Cart

Browsing and Selection

Browse items by category or use search.
Tap an item to open its detail view.
If the item has option groups (e.g. size, toppings), select the desired options.
Adjust quantity using the + / - buttons.
Tap Add to Cart.

Cart Updates

The cart icon in the header updates with the item count.
A mini cart bar may appear at the bottom showing the running total.
Items can be modified or removed from the cart at any time.

Step 3: Review Cart

Open the cart to review your order:

List of items with quantities, selected options, and individual prices
Option price deltas are included in each item's total
Running subtotal and grand total
Special instructions text field (optional notes to the kitchen)
Proceed to Payment button

Step 4: Checkout

For Dine-In Orders

If dining in, you may be prompted to:

Select a table/zone (if the restaurant uses table management)
Enter a seat label (for split-bill tables)

For Pickup Orders

Enter your name for order pickup identification
If an entry code is required, enter it
A queue number and claim code will be generated

For Delivery Orders

Enter delivery address details
Contact information

Step 5: Payment

Select a payment method:

Choose from available options: Mobile Money, Card, Bank Transfer, or Split-the-Bill.
Enter required payment details (phone number for MoMo, card details for card, etc.).
Confirm the total.
Tap Pay to complete the transaction.

See the Payment guide for detailed information on each method.

Step 6: Order Confirmation

After successful payment:

An order confirmation screen appears with:
Order number
Estimated preparation/wait time (for pickup/delivery)
Selected items and quantities
Total paid
Loyalty points earned (if applicable)
A tracking link is provided to monitor order status.
A confirmation is stored in the customer's guest orders.

Order Management During Checkout

Editing the Order

Customers can go back to the menu to add more items before payment.
Items can be removed from the cart directly.

Cancelling

Closing the checkout before payment clears the cart (with confirmation).
After payment, orders cannot be cancelled through the public menu (contact the restaurant).