Kiosk Mode

Kiosk mode provides a self-service ordering interface on a fixed screen at the restaurant, allowing customers to place orders directly without staff assistance.

---

Overview

The kiosk is a store-owned device stationed at the restaurant (not a customer's personal phone). It provides a dense, counter-like interface optimized for quick self-service ordering.

Route: /kiosk/[menuSlug]/[tableCode]

---

How It Works

Accessing the Kiosk

1. A tablet or screen is set up at the restaurant counter or entrance.
2. The device loads the kiosk URL with the menu slug and a table code (if applicable).
3. The kiosk interface appears immediately, ready for customer use.

Experience Flow

1. Browse Menu: Items are displayed in a grid layout with categories for filtering.
2. Add to Cart: Tap items to add them to the cart. Quantities can be adjusted with +/- buttons.
3. Enter Guest Name: If required, the customer enters their name.
4. Entry Code: If configured, the customer enters an entry code.
5. Place Order: The customer submits the order.
6. Success Screen: An order confirmation is displayed with:

• Order number
• Queue number (for pickup)
• Claim code
• Tag identifier (if applicable)

Auto-Reset

The kiosk automatically resets 20 seconds after each order:

• Cart is cleared
• Guest name is cleared
• Entry code is cleared
• The next customer sees a fresh screen

This ensures no customer sees the previous customer's data.

---

Key Differences from Standard Menu

Feature	Kiosk Mode	Standard Menu (/m/[slug])
Device	Store-owned fixed screen	Customer's personal device
Authentication	None (walk-up)	Optional sign-in
Session	Per-customer, auto-resets	Persists per device
Layout	Dense counter-style grid	Consumer-friendly layout
Checkout	Minimal (name + optional code)	Full checkout with payment
Payment	Handled at counter	In-app (MoMo, Card, etc.)

The kiosk mirrors the POS Counter page's layout (/pos/[branchId]/counter) but is customer-operated. Both use the same backend pipeline for order creation.

---

Configuration

Kiosk behavior can be configured in the branch's counter settings:

Setting	Description
Counter takeout ordering	Enable/disable kiosk ordering
Require entry code	Customers must enter a code to place orders
Entry code	The code customers must enter
Require guest name	Customers must enter their name

Settings are managed at: POS > Settings > Counter (/pos/[branchId]/settings/counter)

---

Related Documentation

• Public Menu Overview
• Viewing a Menu
• Ordering Flow
• Counter Mode (POS)
• POS Overview