Workstations

Workstations (also called lanes) allow you to assign staff to specific POS workspaces, controlling which modes they can access based on their role.

---

Overview

Workstations solve the problem of combining every service mode into a single console. Each workstation is bound to specific operating modes, which determine which POS workspace the staff member sees.

A staff member assigned to a workstation only sees the workspaces relevant to their role , reducing clutter and focusing their workflow.

---

Workstation Properties

Property	Type	Description
id	string	Unique identifier
name	string	Display name (e.g. "Front Counter", "Bar")
slug	string	URL-friendly identifier
modes	OperatingMode[]	The operating modes this workstation handles
icon	string	Icon identifier for the UI
is_active	boolean	Whether the workstation is currently active
sort_order	number	Display order position

---

Operating Mode to Workspace Mapping

Each operating mode maps to specific POS workspaces:

Operating Mode	Workspace
Dine-in	Floor
Bar Service	Floor
Counter Pickup	Counter
Delivery	Counter
Scheduled Pre-order	Counter
Ghost Kitchen	Counter
Pickup	Counter
Weight Pricing	Counter, Floor
Room Folio	Floor

The KDS is deliberately not lane-mapped , it is the kitchen's cross-service ticket view, governed by the access_pos_kds permission.

---

How Workstations Work

Workspace Filtering

When a staff member selects an active workstation:

1. The system identifies which workspaces the workstation's modes justify.
2. The POS sidebar shows only the relevant workspaces (Counter, Floor, etc.).
3. The KDS is always accessible regardless of workstation assignment.

Without an Active Workstation

If no workstation is assigned:

• All available workspaces are shown (no filtering).
• The staff member has full access based on their permissions.

---

Assigning Staff to Workstations

Workstations are managed per-branch. Staff members can be assigned to one or more workstations.

Creating a Workstation

1. Go to POS > Settings.
2. Find the Workstations configuration section.
3. Click Add Workstation.
4. Enter:

• Name: e.g. "Front Counter", "Bar Station", "Takeout"
• Modes: Select the relevant operating modes
• Icon: Choose an icon

1. Save.

Assigning a Staff Member

1. Go to Team Management (/dashboard/team).
2. Select the staff member.
3. Under POS Access, assign them to one or more workstations.
4. Save.

The staff member will see only the workspaces relevant to their assigned workstation's modes when they log into the POS.

---

Use Cases

Scenario	Workstation	Modes	Staff Sees
Front counter staff	Front Counter	Pickup, Counter Pickup	Counter mode only
Bar staff	Bar Station	Bar Service	Floor mode (bar)
Server (dine-in)	Waitstaff	Dine-in	Floor mode only
Takeout runner	Takeout	Delivery, Pickup	Counter mode only
All-rounder	(none assigned)	,	All workspaces

---

Related Documentation

• POS Overview
• POS Workspace
• Staff Shifts
• Counter Mode
• Floor Mode