Glossary
Key terms and concepts used throughout the Menuraq platform.
A
Analytics
The analytics module provides sales data, order trends, top-menu analysis, and configurable time range views (7d, 30d, 90d). Accessible at /dashboard/analytics.
B
Branch
An individual physical or operational location within a business. Each branch has its own menu, operating modes, QR codes, POS configuration, KDS settings, billing subscription, and operating hours. Branches are independent but share the parent business's brand assets and team permissions.
Branch Profile
The public-facing identity of a branch, including address, location coordinates, operating hours, photos, and contact information. Managed at /dashboard/branch-profile.
Business
A workspace entity representing a food business organization. A business can contain multiple branches and serves as the top-level container for team members, billing, and analytics aggregation.
Business Profile
The brand identity of a business , name, slug, tagline, description, logo, and status. Managed at /dashboard/business-profile with a profile completion tracking system.
Business Type
A classification that presets the operating modes and surfaces for a branch. Types include: Restaurant, Cafe, Bar, Quick Service, Catering, Hotel, and Commissary Kitchen. Selected during onboarding and adjustable per branch.
C
Category
A grouping of menu items within a menu (e.g., "Appetizers", "Main Course", "Desserts"). Categories are orderable and can be set as active or inactive. See Menu Management.
Collection
A curated group of menu items that can span multiple categories, used for promotions, featured items, or seasonal offerings.
Customer Portal
The self-service ordering interface where customers browse menus, customize items, place orders, and manage loyalty. Supports passkey-based authentication for returning customers.
G
Gift Card
A digital prepaid card that customers can purchase and redeem against orders. Gift cards have unique codes, balance tracking, and transaction history. Managed at /dashboard/gift-cards.
K
KDS (Kitchen Display System)
A real-time order display for kitchen staff. KDS shows incoming orders, course progression, item status, and preparation timelines. Supports station assignment, course splitting, and manual item completion. See KDS Documentation.
L
Loyalty Program
A points-based rewards system where customers earn points on orders and redeem them for discounts or free items. Supports tiered membership, passkey-based recognition, and referral bonuses. Configured at /dashboard/loyalty.
M
Menu
A structured digital menu containing categories and items. Menus are branch-specific, have a title and slug, and can be published to public-facing URLs. Menus use the menu theme system for visual styling.
Menu Item
An individual product or dish on a menu. Items have a name, description, price, image, sell state, surface assignments, and can be linked to option groups.
MoMo (Mobile Money)
Mobile Money payment integration for African markets. Enables customers to pay via mobile money providers (e.g., MTN, Airtel, Vodafone) directly through Menuraq's ordering flow.
O
Operating Mode
A service model that a branch supports. Modes include:
- Dine-in , table/seated service
- Counter pickup , order ahead, collect at counter
- Scheduled pre-order , advance ordering for pickup at a chosen time
- Delivery , self-fulfilled delivery
- Bar service , tab-based billing with age verification
- Weight pricing , buffet or scale-based pricing
- Room folio , hotel room charge billing
Each branch can enable multiple operating modes.
Option Group
A set of customizable choices for a menu item (e.g., "Choose your side"). Can be single-select or multi-select, and each option can carry a price modifier.
P
Passkey
A WebAuthn-based authentication credential using device biometrics (fingerprint, face ID) or PIN. Passkeys provide passwordless sign-in and are used for customer loyalty recognition. Built with @simplewebauthn/browser and @simplewebauthn/server.
Paystack
The payment processing provider integrated into Menuraq for handling credit/debit card transactions, subscriptions, and billing invoices.
POS (Point of Sale)
The full-service point-of-sale system for order taking, payment processing, table management, and order routing to KDS and printers. Accessible at /pos/[branchId]. Requires the Full POS plan.
Print Bridge
An on-site software agent that connects Menuraq to local thermal printers. It polls for print jobs (kitchen tickets, receipts), renders them to ESC/POS format, and sends them to network or USB printers. Includes automatic job recovery and health monitoring.
Promotions
Time-limited offers and discount codes applied to orders. Can target specific menu items, categories, or minimum order values. Managed at /dashboard/promotions.
Q
QR Code
A scannable code that links customers to a branch's digital menu, POS, or kiosk interface. Generated at /dashboard/qr with customizable size, color, and surface target.
R
Recovery Code
A one-time-use code generated during 2FA setup that can bypass TOTP verification if the authenticator app is unavailable. Each setup generates multiple recovery codes that should be stored securely.
Reservation
A table booking for a specific date, time, and party size. Managed at /dashboard/reservations with availability calendars and confirmation flows.
S
Seasonal Rule
A scheduled rule that automatically updates menu item availability, pricing, or sell states based on date ranges or seasons. Configured at /dashboard/seasonal.
Sell State
The current availability status of a menu item: Available, Sold Out, or Hidden. Sell states can be set manually or managed automatically via seasonal rules and inventory tracking.
Surface
A target interface where menu content appears. Surfaces include:
- Menu , public customer-facing digital menu
- POS , point-of-sale order entry
- KDS , kitchen display system
- Kiosk , self-service ordering kiosk
Items must be assigned to a surface to appear on that surface.
T
Template
A pre-designed menu layout structure within the Flip Template system. Templates define the visual arrangement of categories, items, images, and pricing. Managed at /dashboard/templates.
Theme
A visual styling configuration applied to a menu template. Themes define colors, fonts, spacing, borders, and background styles. Part of the Flip Menu Template system.
2FA (Two-Factor Authentication)
An additional security layer requiring a TOTP code from an authenticator app or a passkey verification after password authentication. 2FA is enforced per-business for team members and can be managed at /dashboard/settings?tab=security.
W
WebAuthn
A web standard for passwordless authentication using public-key cryptography. Menuraq uses WebAuthn for passkey registration and authentication, supported by all major browsers and devices.
Workstation
A named POS terminal within a branch. Workstations track which staff member is logged in, which orders they're handling, and can be assigned to specific station roles (e.g., Bar, Kitchen, Service).
Workspace
The top-level organizational unit in Menuraq, synonymous with a Business. A workspace contains branches, team members, billing, and analytics. Created during onboarding at /dashboard/onboarding.