1. Chow app (guests and customers)
In the Chow app, open Profile → Privacy → Delete my account and confirm. Your account is deleted straight away and you are signed out on that device.
On the web, sign in at chow.menuraq.com/data-subject and choose Delete my account.
2. No account? Erase data linked to your phone number
If you ordered as a guest, go to chow.menuraq.com/data-subject, enter the phone number you ordered with and confirm the code we text you. You can then export or erase the data linked to that number.
3. Menuraq POS and business accounts
Sign in at menuraq.com/dashboard/settings and choose Delete account. In the Menuraq POS app the same page opens from Settings → Legal and account → Delete your Menuraq account.
An owner must transfer or close the businesses they own first, because a business's staff, orders and tax records belong to the business, not to one login. Staff accounts that a manager created are removed by that business's owner or manager from Team.
4. What is deleted and what is kept
Deleted: your profile (name, email, phone number, photo), saved addresses, dietary and allergen preferences, notification tokens, sign-in methods, and loyalty or wallet links to your account.
Kept, without your name or contact details: records of orders and payments, because the business you bought from is required to keep them for accounting and tax. They are anonymised, not linked back to you.
5. Can’t sign in?
Email privacy@menuraq.com from the address on the account, or tell us the phone number you used. We confirm it is yours and complete the deletion within 30 days.